Associate Product Support Engineer - 3:30PM - 12:30AM CT Monday - Friday

• Provide technical and functional expertise to customers through phone, chat, and ticket management
• Troubleshoot customer issues using application knowledge, experience, and self-guided research
• Resolve complex customer issues independently or with minimal assistance
• Link, author, and edit content in Workiva's knowledge base to enhance customer self-service resources

This role contributes to customer experience and satisfaction by helping users maximize Workiva's platforms, ensuring they can effectively use technology for their needs.

• Undergraduate degree or equivalent combination of education and experience in a related field
• Moderate technical aptitude, proficiency in Google Drive, Microsoft Office Suite, OneCloud
• Strong communication skills across various channels (email, phones, ticketing system)
• Basic or intermediate experience in database support or network security support preferred

• Salary range in the US: $23.00 - $36.00 per hour
• A discretionary bonus typically paid annually
• Restricted Stock Units granted at time of hire
• 401(k) match and comprehensive employee benefits package
• Flexible work arrangements with remote options

Workiva provides a data platform and software solutions for customers, though the specific organizational mission is not detailed in this job posting.