Associate Director, Coaching

Core responsibilities:

• Supervise, coach, and develop a team of 10+ Coaches, fostering belonging, performance, and alignment with Merit America's mission
• Oversee assigned cohorts to ensure operational consistency and high-quality execution of the Merit America model
• Use program dashboards/data to monitor learner progress, engagement, and milestones, intervening proactively
• Collaborate in cross-departmental workstreams to strengthen program quality and accelerate learner outcomes

This role creates pathways to family-sustaining careers for Americans stuck in low-wage work, helping break the poverty cycle and create upward mobility for low-wage workers through education and job placement support.

Required skills and experience:

• Demonstrated experience managing full-time staff, ideally teams of 5+
• Ability to leverage data (quantitative + qualitative) to diagnose problems and guide decisions
• High operational and organizational skills; able to manage multiple cohorts and timelines
• Excellent interpersonal and communication skills with proficiency in Google Workspace

Compensation and benefits:

• Salary: $112,000
• 4-day work week (Fridays are operating days if holiday closure during week)
• Medical, Dental, and Vision insurance (100% Paid Employee Only Coverage)
• Flexible Spending Account and Health Savings Account
• Dependent care Flexible Spending Account
• Health Reimbursement Account fully funded by Merit America
• Education & personal development reimbursement
• Short and long-term disability
• Unlimited vacation (after 90-day introductory period)
• Paid Parental Leave and Adoption benefits (after one year)
• 11 federally recognized holidays plus 2-week holiday office closure
• 401(k) retirement plan with automatic Merit America contribution
• Wellness Benefits/Resources and discount perks program
• Phone/technology stipend and home office setup stipend
• Affinity groups and community building opportunities

Merit America is a national nonprofit that creates pathways to family-sustaining careers for Americans stuck in low-wage work through fast, flexible solutions including part-time tech training programs with industry-recognized partners and job placement support.