Arrears Team Leader (Mortgage Litigation)

• Lead and motivate the Late Arrears Team to professionally respond to inbound financial difficulty/arrears calls and support customers
• Coordinate outbound arrears activity, including automated dialler use, and ensure internal service level agreements are exceeded
• Implement late arrears exit strategies, including mortgage litigation, repossession, and third-party debt sales
• Identify operational risks, complete first-line controls, and foster a risk-aware culture within the team

This role supports customers in financial difficulty by providing forbearance options and implementing appropriate exit strategies, while ensuring compliance with regulatory standards to mitigate losses and maximize profitability for both the company and customers.

• Demonstrable experience leading front-facing Late Arrears teams in a regulated environment
• 2+ years' experience leading a mortgage litigation and asset management team with knowledge of FCA rules
• Demonstrable knowledge of managing third-party supplier relationships with litigation and asset management companies
• Strong communication skills for feedback, coaching, and professional interaction with third-party partners

Salary: Up to £45,000 depending on experience plus up to 20% annual bonus. Benefits include 25 days annual leave plus 8 Bank Holidays, additional 'celebration day', healthcare cash plan, electric vehicle and cycle to work salary sacrifice schemes, pension matching, smart tech scheme, 10% discount on solar panels, retail discounts, 2 days paid volunteering, office snacks, quarterly social budgets, and Green Deal incentives like early Friday finishes for charity work.

Tandem is a financial services organization focused on lending, with initiatives like green energy discounts and charity support, emphasizing equal opportunity employment and regulatory compliance in customer arrears management.