Arrears Executive

Core responsibilities:

• Proactively manage customer service requests and inbound communications for mortgage and loan products
• Handle accounts in arrears by identifying root causes and negotiating repayment solutions with customers
• Ensure regulatory compliance by issuing accurate documentation and adhering to FCA rules
• Manage later arrears cases including litigation for motor finance and mortgages

This role supports customers in financial difficulty while ensuring fair treatment and outcomes, contributing to Tandem's mission of creating positive change through responsible banking practices.

Required qualifications:

• Previous experience in financial services with regulatory appreciation and customer service in lending environments
• Demonstrable experience working with mortgage and motor finance arrears including repossessions
• Knowledge of FCA rules (MCOB and CONC), CCA, and GDPR regulations
• Experience with later arrears and litigation for secured loans

Compensation and perks:

• Salary: £34,000 - £37,000
• 25 days annual leave plus 8 Bank Holidays
• Healthcare cash plan worth minimum £750 per year
• Electric Vehicle and Cycle to Work salary sacrifice schemes
• 4% matched pension contribution
• 10% discount on solar panels
• Quarterly team social budgets
• Free cereal, snacks and drinks in offices

Tandem is the UK's greener digital bank revolutionizing how people save, borrow, spend, and share while nurturing the planet, people, and customers through innovative financial solutions.