Arrears Executive (Mortgage Litigation)

• Proactively manage customer service requests and inbound communications for mortgage and loan products in arrears
• Handle accounts in later arrears and litigation for motor finance and mortgages, including repossession cases
• Negotiate repayment plans with customers in financial difficulty and identify appropriate forbearance options
• Ensure compliance with FCA regulations, company standards, and fair customer treatment principles

This role contributes to Tandem's mission of creating positive change by ensuring fair treatment of customers in financial difficulty and helping them rehabilitate their mortgage or loan arrears while supporting the company's greener banking initiatives.

• Previous experience in financial services with regulatory knowledge and success in customer service and arrears management
• Demonstrable experience working with mortgage and motor finance arrears, including repossession cases
• Knowledge of FCA rules (MCOB and CONC), CCA, GDPR regulations, and delivering fair customer outcomes
• Experience with later arrears and litigation processes for secured loans

Salary up to £37,000 dependent on experience + bonus (up to 20%) + benefits including:

• 25 days annual leave plus 8 Bank Holidays
• 1 celebration day for birthday/religious event
• Buy/sell up to 5 days holiday
• Healthcare cash plan worth minimum £750 per year
• Electric Vehicle and Cycle to Work salary sacrifice schemes
• 4% matched pension contribution
• Smart Tech scheme with 0% interest
• 10% discount on solar panels
• Tandem Hub for retail discounts
• 2 days paid volunteering per year
• Office snacks and quarterly social budgets
• Green Deal incentives including early Friday finishes and additional leave

Tandem is the UK's greener digital bank revolutionizing how people save, borrow, spend, and share while nurturing the planet, people, and customers. As one of Europe's fastest growing digital banking apps, they drive a brighter, greener future through their BEST values (Brave, Enterprising, Simple, Together).